Google Opus

The Client

Google is a multinational technology company that specializes in Internet-related services and products, including online advertising technologies, search, cloud computing, software, and hardware.

Google is known for its search engine, which is the most widely used in the world, as well as its suite of productivity tools, such as Gmail, Google Drive, and Google Docs.

In addition to these core products, Google also offers a range of other services, including the Android mobile operating system, the Google Chrome web browser, and the Google Maps mapping service.

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The Challenge

Google wanted to create a new product suite called Opus to improve efficiency and agility in business processes and software systems. The team wanted to collaborate with Rootstrap to validate their concept through a discovery process.

The goal was to create a project management tool to streamline workflows, increase productivity, and improve overall happiness for operation teams.

This product would help optimize work, accelerate the onboarding of new products, guide teams toward important work, and minimize the number of task-specific tools.

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The Solution

Through a design sprint, the Google Opus team was able to define a clear vision and developed a brief outlining the goals, logistics, team, and schedule to transform business processes and software systems with the new Opus product suite. ‍

The goal of the sprint was to find innovative ways to improve reliability, accuracy, and speed in meeting teamwork order goals and boost overall happiness and productivity for operation teams.

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Rootstrap researched existing Opus requirements, personas, and data center software tools before the sprint and then used lightning talks to understand existing tools' product goals and design evolution.

They also identified the path of each persona from start to end goal and provided ideas for reducing friction and improving the user experience by mapping out all main persona user journeys.

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The Result

As a result of the sprint, the Google Opus team was able to define a clear vision and action steps for the coming year, and they began user testing and iterating on their solution.

Rootstrap's sprint was also successful in helping the team identify key areas of focus and develop a plan for moving forward with product development.

The Google team used the insights and ideas generated during the sprint as a foundation for expanding the full Opus product suite.