Strategy, Design Workshops
Google is a multinational technology company that specializes in Internet-related services and products, including online advertising technologies, search, cloud computing, software, and hardware. Google is known for its search engine, which is the most widely used in the world, as well as its suite of productivity tools, such as Gmail, Google Drive, and Google Docs. In addition to these core products, Google also offers a range of other services, including the Android mobile operating system, the Google Chrome web browser, and the Google Maps mapping service.
Google wanted to create a new product suite called Opus to improve efficiency and agility in business processes and software systems. The team collaborated with Rootstrap to validate their concept through a discovery process.
The goal was to create a project management tool that would streamline workflows, increase productivity, and improve overall happiness for operation teams. Through a design sprint, the Google Opus team was able to define a clear vision and action steps for the coming year in just two days.
The challenge was to create a product that would optimize work, accelerate the onboarding of new products, guide teams towards important work, and minimize the number of task-specific tools.
To address the challenge of transforming business processes and software systems with the new Opus product suite, Rootstrap developed a brief outlining the goals, logistics, team, and schedule. The goal of the sprint was to find innovative ways to improve reliability, accuracy, and speed in meeting teamwork order goals, with the ultimate goal of boosting overall happiness and productivity for operation teams.
Rootstrap conducted research on existing Opus requirements, personas, and data center software tools before the sprint, and then used lightning talks on the first day to better understand the product goals and design evolution of existing tools.
They also identified the path of each persona from start to end goal and provided ideas for reducing friction and improving the user experience by mapping out all main persona user journeys. The sprint was completed in two days with a large team of around a dozen people working together.
As a result of the sprint, the Google Opus team was able to define a clear vision and action steps for the coming year, and they began user testing and iterating on their solution.
The sprint was also successful in helping the team identify key areas of focus and develop a plan for moving forward with product development.
The Google team used the insights and ideas generated during the sprint as a foundation for expanding the full Opus product suite.