How Rootstrap TaughtThe Google Opus TeamDesign Sprints

Rootstrap helps enterprises scale people, processes,

and products through outcome-driven development,

providing innovative solutions to the most challenging

business problems.


Trusted by organizations like MasterClass, Merry Jane,

and Quartz, their experienced team offers app & web

development, staff augmentation, and product design.


THE CLIENT

Google wanted to transform both

business processes and software

systems with a new product suite

called Opus that would make work

more efficient and agile.


Rootstrap was brought on by the

team to support a design sprint for

the new product suite.

OBJECTIVES/APP OVERVIEW

Find innovative ways of

transforming both processes and

tooling, to allow operations teams

to meet team work order goals.

In early 2018, certain Google datacenter teams determined that switching to a queue-based execution model would improve the work efficiency and throughput rates of build project work.


They were also using software tools to gather relevant information for the same project, which showed that software systems were another area for potential growth.


Create a product suite that boosts

overall happiness and operation

teams’ productivity

The Google Opus team wanted to

create a new product suite that would:

With so many moving parts, the team decided this

was the perfect candidate for a design sprint.

That’s when they reached out to Rootstrap.


Maximize work throughput

Accelerate onboarding of new products into

datacenters

Guide all operations teams towards the most

important work on the floor

Orchestrate work between teams

Maximize utilization of people

Minimize the number of task-specific tools


THE DESIGN SPRINT

Before the Sprint, Rootstrap team members worked

with Google Opus to define their goals and consider

possible deliverables. 


While a traditional design sprint would be five days,

due to scheduling constraints they had only two

days. The goal was to rapidly generate actionable

ideas that could be completed in a more leisurely

timeframe afterwards.

On day one, the team dove into lightning talks to

better understand the product goals, the design

evolution of the existing software tools, current user

journeys, pain points, and technological opportunities. They selected the main personas for this project and mapped the user journeys from start to finish. From there, they further narrowed the main target area for the sprint and moved into sketching.

Day two was dedicated to expanding each

participant’s ideas into presentable solution

sketches that they would share with the rest of the

team. The group discussed each sketch and

highlighted the best features, ultimately voting on

the best solution to prototype. 


Next, the team broke into two groups -- one to

create a final storyboard of the winning solution

sketch, and another to discuss the technical

feasibility of the winning solution and solutions to

any of the technical challenges they identified.

The last step was presentations both internally and

with members of the Google team who had no

knowledge of the project. They held another round

of discussions with the new audience, then the

sprint ended with a short talk on next steps for the

Opus team

DISCOVERIES

Design & Testing

Internal Operations

During the final discussion of the sprint, Opus

needed to test the new solutions they had

developed to gather feedback from their core users

and understand how to truly improve their daily

workflow.

Through the initial brainstorming, it became clear

that internal communications and processes within

the Google Opus team needed to be codified.

Solutions included the introduction of collaboration

tools, documentation, and a set engagement model.


At the end of the Sprint, the Opus team felt they had

a clear vision and action steps for the coming year

in just two days. The team began user testing and

iterating on their solution from the Sprint. They also

used the defined foundation to expand into the

greater requirements of the full Opus product suite.

If you need a digital product, or just an extra developer or two, to transform your Financial organization, please contact our Rootstrap team now for a consultation.

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