How Rootstrap Taught The Google Opus Team Design Sprints

OUR OBJECTIVES
INNOVATION

Find innovative ways of transforming both processes and tooling, to allow operations teams to meet team work order goals.

PRODUCTIVITY

Create a product suite that boosts overall happiness and operation teams’ productivity

Rootstrap was brought on by the team to support a design sprint for the new product suite. In early 2018, certain Google datacenter teams determined that switching to a queue-based execution model would improve the work efficiency and throughput rates of build project work.

 

They were also using software tools to gather relevant information for the same project, which showed that software systems were another area for potential growth. The Google Opus team wanted to create a new product suite that would:

  1. Maximize work throughput
  2. Accelerate onboarding of new products into data centers
  3. Guide all operations teams towards the most important work on the floor
  4. Orchestrate work between teams
  5. Maximize utilization of people
  6. Minimize the number of task-specific tools

 

With so many moving parts, the team decided this was the perfect candidate for a design sprint. That’s when they reached out to Rootstrap.

The Process:
The Results

During the final discussion of the sprint, Opus needed to test the new solutions they had developed to gather feedback from their core users and understand how to truly improve their daily workflow.

Through the initial brainstorming, it became clear that internal communications and processes within the Google Opus team needed to be codified. Solutions included the introduction of collaboration tools, documentation, and a set engagement model.

At the end of the Sprint, the Opus team felt they had a clear vision and action steps for the coming year in just two days. 

The team began user testing and iterating on their solution from the Sprint. They also used the defined foundation to expand into the greater requirements of the full Opus product suite.

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