How Rootstrap Helped Globalization Partners achieve a 95% client satisfaction rate with mission critical software

When companies are facing rapid growth, difficulties and opportunities arise in different channels, from the technical to the operational. A strong engineering component can help with cross-functional issues in scale, and this project was a prime example. GLOBALIZATION PARTNERS primary service needed smoother application and management through software.

GLOBALIZATION PARTNERS had to move faster to execute its expansion plans. They never had a remote team before, and they had many concerns, from data security to organization to working together with their internal team.

After diving deep into their platform, we took over the development of new iOS and Android apps that were aligned with the company's growth plans.

We operated as their cloud-based CTO by taking on all technical aspects of the business, allowing them to improve their services, give their customers better access to technology, and align their tech capabilities with their already impressive achievements and clout.

Beyond the technical strategy, we executed a paradigm shift to help the platform scale effectively where previously it was incapable, with APIs and the introduction of React.JS allowing automated tests to be run, without disrupting their existing business.

New functionality was implemented via our team, including a multi-country integration with Acumatica, an enterprise-grade accounting system vital for Globalization Partners mission of helping companies scale globally.

Our efficiency and experience in managing engineering efforts delivered substantial development savings to Globalization Partners, without limitations of functionality or scope in their platform. 

This enabled them to acheive their aggressive revenue goals in 2019 of $0.5bn, courtesy of 100 new clients a quarter using the software we built, along with a $150M investment raise.

Our development efforts have continued to support Globalization Partners’ meteoric rise, while continuing to deliver a stellar user experience reflected in their 95% client satisfaction rate.

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